SMTP setup

Read the following to learn how to configure your SMTP server information on the LockSelf application.

This option only applies to Private Cloud and On-Premises configurations.

Only the Administrator account can perform this action.

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SMTP information allows you to connect your dedicated LockSelf installation to your SMTP server to send system emails.

When using the LockTransfer product, emails will also be sent to the recipients of your transfers via this same SMTP server.

Configuration

  • Step 1: With the main Administrator account, click on the Settings tab and then on the "SMTP" module. 

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  • Step 2: Fill in the connection information.

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    • Host: corresponds to the hostname or IP of your SMTP server.

    • Port: corresponds to the port of your SMTP server.

    • Encryption: the encryption selection depends on your server's configuration. Several options are possible: 
      • No encryption, typically bound to port 25
      • SSL encryption, typically bound to port 465
      • TLS encryption, typically bound to port 587
        If the certificate associated with the SMTP server is self-signed, check the "Self-signed certificate" box.

    • Authentication: you need to choose whether access to your SMTP server will require authentication or not. Sometimes, IP authorization alone is sufficient.
      • If access requires authentication, you will need to provide the username and password.

Functional Tests

Once the configuration is complete, you can send a test email to validate it.

To do this, click on the "Send a test email" button and then enter the destination email.

If the connectivity and sending are successful, you will receive an email at the destination address. You can then apply the changes.

If there is an error, it will be displayed on your screen. You can then take the necessary actions.

Error Cases

During this configuration, you may encounter several error cases. Here is a non-exhaustive list.

   1. Name does not resolve

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The host cannot be resolved by the server. Verify that you have correctly entered the name of your SMTP server. If this error persists, try using your server's IP address.

   
   2. Connection timed out

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The LockSelf server cannot reach your SMTP server.

You may need to check your firewalls to ensure that the traffic flow openings are correct.

   
   3. Incorrect Authentication

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The LockSelf server successfully accessed your SMTP server. However, the authentication is incorrect.

You can verify the authentication information provided.

You may also want to check the logs on your SMTP server.

Updated